Terms and Conditions of “EDIT HOUSE”

Agreement Modifications “EDIT HOUSE”reserves the right to change or modify this Agreement, and any incorporated policies or guidelines, at any time at its sole discretion. Any changes or modifications will be posted on www.edithouse.co/termsandconditions and will become effective upon posting.

Acceptance of Terms By clicking the checkbox during the checkout process, you (referred to as “Customer”) acknowledge and accept our Terms of Service as detailed herein. You also confirm that you have reviewed and understand the details of how our service works and our scope as outlined at EDIT HOUSE Scope.

Notification and Responsibility You are responsible for regularly reviewing the Site to obtain timely notice of any changes or modifications. Your continued use of the Services following the posting of any changes or modifications will constitute your acceptance of such changes or modifications. If you do not agree to the terms of any modification, you must immediately discontinue use of the services and notify us of your cancellation of this agreement.

Cancellation You may cancel your subscription with EDIT HOUSE at any time, provided that it is done at least 5 business days before the end of the then-current subscription period. Cancellation can be done through the client portal or by writing to the Success Manager. Upon cancellation, you will retain access to EDIT HOUSE services and your files through the end of your paid billing term. Access to your account files requires an active subscription, and cancelled accounts will lose access to their files once the billing term has ended.

Automatic Renewal and Use Your subscription and any add-ons will automatically renew at the end of each applicable subscription period. While turnaround times are not guaranteed, most customers receive a first draft within 2-3 business days, and revised drafts within 24 hours. Unused hours in a subscription do not carry over to the next period.

After 45 days of no editing activity on an order, EDIT HOUSE reserves the right to delete the files, media, and related assets associated with the order from our servers and on Frame.io.

Money Back Guarantee We offer a 14-day refund period from the date of subscription for new customers to ensure your satisfaction. However, we reserve the right to deny refund requests in cases of suspected fraud, refund abuse, or other manipulative behaviors. Refund requests can be made by emailing or messaging your project manager in the client portal, or by emailing success@edithouse.com. A nominal processing fee will apply to refund requests made within the 14-day period to cover administrative costs. Charges and refunds are dependent on the exchange rate between the US Dollar and your currency on the day of the transaction.

Payment and Refunds Payments are non-refundable except as provided in the 14-day satisfaction guarantee. Upon registering for the services through the Site, you authorize EDIT HOUSE to charge your payment method for the fee on each anniversary of your registration date, based on your billing frequency. Your account may be suspended for non-payment of applicable fees. You must ensure your payment information is accurate and promptly update any changes. EDIT HOUSE may change its fees with 5 days prior notice, but no advance notice is required for temporary promotions or fee reductions.

Limitations and Abuse of Service EDIT HOUSE is designed for the reasonable use of an agency or company. The Essentials plan is not intended to replace a full-time, on-staff video editor. If we determine that you are not in alignment with our model, sharing accounts/logins, violating our core values, or abusing our services or team in any way, including using our services for illegal or adult/pornographic materials, we reserve the right to cancel your account.

Output Files We strive to minimize mistakes, but due to the nature of creative design, we cannot guarantee that all files delivered will be 100% error-free. You agree to review and proof all files for any errors or omissions and notify our team if any changes or corrections are needed. We will do our best to rush any edits to correct mistakes. EDIT HOUSE is not responsible or liable for any losses or expenses incurred from errors or omissions.

Ownership of Content Customers maintain ownership rights to any User Content submitted to the site and the finished product produced by EDIT HOUSE. By submitting a Video Request, you grant EDIT HOUSE the rights to User Content to the extent necessary to complete the Task. We retain archival copies of all User Content submitted.

Grant of Limited Rights to EDIT HOUSE By default, you provide EDIT HOUSE with a non-exclusive right and license to publish your work in our portfolio, website logo block, social media, email, internal communication channels, for internal training, or other communication efforts. To revoke this right, please notify our team in writing at success@edithouse.com.

Work and Delivery Output While we accept unlimited requests and revisions, our output volume depends on factors such as total request volume and complexity. We strive to accommodate priority items and timelines but suggest not using our service for time-sensitive requests. Your right to use the services terminates upon breach of any term of this Agreement.

Editor Pairing Upon purchasing any of EDIT HOUSE’s services, we pair you with an editor whose skills best suit your project needs. EDIT HOUSE reserves the right to switch your projects to another editor at any time, for any reason. You may request a different editor by contacting your project manager in the client portal.

Subtitling Customers understand and accept 99% accuracy on all intelligible audio. Delivery of subtitled drafts may take longer than 24 hours after the final draft is approved.

Non-Solicitation of Employees You agree not to prompt or attempt to prompt any employee or contractor of EDIT HOUSE to leave their employment or retainer, interfere with our relationship with employees or contractors, discuss competitive employment opportunities, or solicit or hire any employee or contractor for five years after your engagement with EDIT HOUSE ends.

Limitation of Liability We are not liable for any loss or damages arising from this Agreement. Your use of the site is at your own risk. Some jurisdictions do not allow limitations on implied warranties or liability for consequential or incidental damages, so these limitations may not apply to you. In no event shall the total liability of EDIT HOUSE exceed fifty dollars ($50).

Definitions

• Business Day: EDIT HOUSE hours of operation are Monday-Friday, 9am - 6pm Central Time (March 11-November 3) and 8am - 5pm Central Time (November 4-March 10).

Digital Millennium Copyright Act (DMCA) If you believe any materials on the Site infringe a copyright, provide a written notice to our designated agent with:

• A physical or electronic signature of the person authorized to act on behalf of the owner of the infringed copyright.

• Identification of the copyrighted work claimed to be infringed.

• Identification of the infringing material and sufficient information to locate it.

• Contact information of the complaining party.

• A statement of good-faith belief that the use of the material is unauthorized.

• A statement that the information in the notification is accurate and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right allegedly infringed.

All DMCA notices should be sent to:

EDIT HOUSE
1527 ½ Monterey Blvd
Hermosa Beach, CA
90254, USA
accounts@edithouse.com

Governing Law Any claim relating to EDIT HOUSE’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.